Telephone communication skills for the 90's [videorecording].
Telephone communication skills for the 90's [videorecording].
About this item
Full title
Publisher
[Niddrie, Vic.] : Better Business Skills Safety & Training Services, 1992.
Date
1992.
Call Numbers
VB5003
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
1 videocassette (VHS) (14 min.) : sd., col. ; 1/2 in. + guide (30 p.).
Publication information
Publisher
[Niddrie, Vic.] : Better Business Skills Safety & Training Services, 1992.
Series
Place of Publication
Victoria
Date Published
1992.
Subjects
More information
Scope and Contents
Summary
The professional image of a business is enhanced by the use of proper telephone techniques by employees. Shows how to improve telephone skills, how to deal with angry callers, message machines, cellular phones, bomb threats and how to plan and receive calls with the use of a message pad.
Alternative Titles
Full title
Telephone communication skills for the 90's [videorecording].
Authors, Artists and Contributors
Author / Artists
Notes
General note
Better business skills.
Identifiers
Primary Identifiers
Call Numbers
VB5003
Record Identifier
74VKpmkrE8ZM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKpmkrE8ZM
Other Identifiers
MMS ID
991019227779702626
