How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.
How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.
How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.
About this item
Full title
Author / Creator
Publisher
Oxford : Butterworth-Heinemann, 2002.
Date
2002.
Call Numbers
CHECK , N004.0688/9
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxiv, 347 p. : ill. ; 25 cm.
Publication information
Publisher
Oxford : Butterworth-Heinemann, 2002.
Edition
2nd ed.
Place of Publication
England
Date Published
2002.
Subjects
More information
Alternative Titles
Full title
How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Computer weekly professional series.
Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
CHECK , N004.0688/9
Record Identifier
74VKprovWxgl
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKprovWxgl
Other Identifiers
ISBN
0750649011
9780750649018 :
0750649011 :
9780750649018 (pbk.)
0750649011 (pbk.)
9780750649018
DDC
004.0688
MMS ID
991019336249702626
