High tech, high touch : library customer service through technology / by Lynn Jurewicz and Todd Cutl...
High tech, high touch : library customer service through technology / by Lynn Jurewicz and Todd Cutl...
High tech, high touch : library customer service through technology / by Lynn Jurewicz and Todd Cutler.
About this item
Full title
Author / Creator
Publisher
Chicago : American Library Association, 2003.
Date
2003.
Call Numbers
N025.524/62
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
viii, 142 p.: ill. ; 25 cm.
Contents
1. Libraries on the Internet: Rationale and Issues -- 2. What Libraries Can Learn from Business -- 3. An Automatic E-Mail Notification System -- 4. A Dynamic Web-Based Event Calendar with Sign-up System -- 5. An Online Meeting Room Reservation System -- 6. Portals, Gateways, and Directories -- 7. Lo...
Publication information
Publisher
Chicago : American Library Association, 2003.
Place of Publication
Illinois
Date Published
2003.
Subjects
More information
Scope and Contents
Summary
"High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer-service strategies used by businesses. These are unique technology solutions - based on digital libraries, portals, e-mail, notifications, and database interfaces to the Web - to solve everyday public library problems." "Supported by narrative de...
Alternative Titles
Full title
High tech, high touch : library customer service through technology / by Lynn Jurewicz and Todd Cutler.
Notes
General note
Includes bibliographical references (p. 135-137) and index.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
N025.524/62
Record Identifier
74VKqMojMGLX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKqMojMGLX
Other Identifiers
ISBN
0838908608 (alk. paper)
9780838908600
0838908608
9780838908600 (pbk. : alk. paper)
0838908608 (pbk. : alk. paper)
9780838908600 (alk. paper)
DDC
025.524
MMS ID
991020199839702626
