Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Cl...
Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Cl...
Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates.
About this item
Full title
Author / Creator
Publisher
Homewood, Ill. : Business One Irwin, c1992.
Call Numbers
N658/321
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvii, 392 p. ; 24 cm.
Contents
Ch. 1. The Service/Quality Revolution -- Ch. 2. What is "Service/Quality"? -- Ch. 3. Richochets, Recoveries, and Bridges -- Ch. 4. Dysfunctional Assumptions -- Ch. 5. A New Organizational Paradigm -- Ch. 6. At the Service/Quality Crossroads -- Ch. 7. Cylinder One: Signaling Commitment -- Ch. 8. Cyli...
Ch. 22. Let's End with Your Beginning.
Publication information
Publisher
Homewood, Ill. : Business One Irwin, c1992.
Place of Publication
Illinois
Date Published
c1992.
Subjects
More information
Scope and Contents
Summary
Firing on All Cylinders gives you a practical map for improving service and quality within your organization. You'll find thought-provoking questions that help you analyze what components are amiss within your organization so you and your management team remove quality improvement roadblocks. Jim Clemmer provides essential implementation checklists...
Alternative Titles
Full title
Firing on all cylinders : the service/quality system for high-powered corporate performance / Jim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates.
Notes
General note
Includes bibliographical references (p. 347-377) and index.
Contextual Information
Date Copyright
c1992.
Identifiers
Primary Identifiers
Call Numbers
N658/321
Record Identifier
74VKqaJgwyp3
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKqaJgwyp3
Other Identifiers
ISBN
1556237049
9781556237041
DDC
658
MMS ID
991020269729702626
