Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
About this item
Full title
Author / Creator
Publisher
New York : Neal-Schuman Publishers, c1994.
Call Numbers
TQ060859
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
iii, 115 p. : ill. ; 28 cm.
Contents
1. Why Do We Need Good Customer Service? -- 2. Examples of Good Customer Service -- 3. Customer Service In A Marketing Framework -- 4. Management Philosophy and Commitment -- 5. The Employee As A Customer -- 6. Staff Training -- 7. Problem Solving and Complaint Management -- 8. Reward and Recognitio...
Publication information
Publisher
New York : Neal-Schuman Publishers, c1994.
Place of Publication
New York (State)
Date Published
c1994.
Subjects
More information
Alternative Titles
Full title
Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
Authors, Artists and Contributors
Author / Creator
Notes
General note
How-to-do-it manuals for librarians ; no. 41.
Includes bibliographical references (p. 111-113) and index.
Transferred from NQ025.5/23.
Contextual Information
Date Copyright
c1994.
Identifiers
Primary Identifiers
Call Numbers
TQ060859
Record Identifier
74VKv7qNoMrO
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKv7qNoMrO
Other Identifiers
ISBN
155570137X
DDC
025.5
MMS ID
991021509579702626
