Managing to keep the customer : how to achieve and maintain superior customer service throughout the...
Managing to keep the customer : how to achieve and maintain superior customer service throughout the...
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
About this item
Full title
Author / Creator
Publisher
San Francisco : Jossey-Bass Publishers, c1993.
Call Numbers
N658.812/59
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxi, 289 p. : ill. ; 24 cm.
Publication information
Publisher
San Francisco : Jossey-Bass Publishers, c1993.
Edition
Rev. ed. / Robert L. Desatnick, Denis H. Detzel.
Place of Publication
California
Date Published
c1993.
Subjects
More information
Scope and Contents
Summary
This updated edition includes new examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies. The authors explain new trends and current techniques, including a discussion of the team approach and the use of surveys for measuring performance. They also include practical new resourc...
Alternative Titles
Full title
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
Portion of title
Keep the customer.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
The Jossey-Bass management series.
Includes bibliographical references (p. 277-281) and index.
Contextual Information
Date Copyright
c1993.
Related resource (online)
Identifiers
Primary Identifiers
Call Numbers
N658.812/59
Record Identifier
74VKvElBGjkA
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKvElBGjkA
Other Identifiers
ISBN
1555424155
9781555424152
DDC
658.812
MMS ID
991021580699702626
