Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.
Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.
Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.
About this item
Full title
Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.
Author / Creator
Publisher
New York : McGraw-Hill, c1994.
Record Identifier
74VKvdZBkJ4b
MMS ID
991021443489702626
Language
English
Formats
Physical Description
Physical content
xviii, 462 p. : ill. ; 24 cm.
Publication information
Publisher
New York : McGraw-Hill, c1994.
Place of Publication
New York (State)
Date Published
c1994.
Subjects
More information
Alternative Titles
Full title
Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
McGraw-Hill series in management.
Includes bibliographical references and indexes.
Contextual Information
Date Copyright
c1994.
Identifiers
Primary Identifiers
Record Identifier
74VKvdZBkJ4b
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKvdZBkJ4b
Other Identifiers
ISBN
0070212171 (alk. paper)
9780070212176 (alk. paper)
DDC
658
MMS ID
991021443489702626
