Managing knock your socks off service / Chip R. Bell and Ron Zemke.
Managing knock your socks off service / Chip R. Bell and Ron Zemke.
About this item
Full title
Author / Creator
Publisher
New York : AMACOM, c1992.
Call Numbers
T0363123
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xii, 210 p. : ill. ; 23 cm.
Contents
Imperative 1. Find and Retain Quality People. 1. Select Slowly...and Hire Carefully. 2. Paying Attention to Employee Retention. 3. What Leads to Longevity? -- Imperative 2. Know Your Customers Intimately. 4. Good Service Is Whatever the Customer Says It Is. 5. Good Enough...Isn't. 6. Listening Is a...
19. Start on Day One (When Their Hearts and Minds Are Malleable). 20. Training Creates Competence, Confidence, and Longevity. 21. Making Training Stick. 22. Thinking and Acting Like a Coach -- Imperative 6. Involve and Empower. 23. Empowerment Is Not a Gift. 24. Removing the Barriers to Empowerment...
Publication information
Publisher
New York : AMACOM, c1992.
Place of Publication
New York (State)
Date Published
c1992.
Subjects
More information
Alternative Titles
Full title
Managing knock your socks off service / Chip R. Bell and Ron Zemke.
Notes
General note
Includes bibliographical references (p. 207-208).
State Reference Library copy: transferred from 658.812/43.
Contextual Information
Date Copyright
c1992.
Identifiers
Primary Identifiers
Call Numbers
T0363123
Record Identifier
74VKwrV4Kyod
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKwrV4Kyod
Other Identifiers
ISBN
0814477844
9780814477847 :
0814477844 :
9780814477847
DDC
658.812
MMS ID
991018376859702626
