Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.
Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.
Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.
About this item
Full title
Author / Creator
Publisher
Frenchs Forest, N.S.W. : Pearson Education Australia, c2008.
Call Numbers
338.4791/18
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xiii, 568 p. : ill. ; 25 cm.
Contents
Introduction -- Part 1. Frontline service -- 1. Hospitality industry knowledge -- 2. A diverse and challenging work environment -- 3. Quality customer service -- 4. Procedures for health, safety and food hygiene -- Part 2. Operational management -- 5. Operational planning -- 6. OHS systems and proce...
Publication information
Publisher
Frenchs Forest, N.S.W. : Pearson Education Australia, c2008.
Edition
2nd ed.
Place of Publication
New South Wales
Date Published
c2008.
Subjects
More information
Scope and Contents
Summary
Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance.
Alternative Titles
Full title
Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Previous ed.: 2003.
Includes index.
Bibliography: p. 558-562.
Contextual Information
Date Copyright
c2008.
Identifiers
Primary Identifiers
Call Numbers
338.4791/18
Record Identifier
74VKzEMLDaxZ
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKzEMLDaxZ
Other Identifiers
ISBN
9780733987021 (pbk.)
DDC
338.4791068
MMS ID
991023491019702626
