Rethinking customer expectations of service quality [electronic resource] : are call centres differe...
Rethinking customer expectations of service quality [electronic resource] : are call centres different? / Alison M Dean.
About this item
Full title
Author / Creator
Publisher
Clayton, Vic. : Monash University Faculty of Business and Economics, 2002.
Date
2002.
Record Identifier
MMS ID
Language
English
Formats
Publication information
Publisher
Clayton, Vic. : Monash University Faculty of Business and Economics, 2002.
Series
Place of Publication
Victoria
Date Published
2002.
Subjects
More information
Alternative Titles
Full title
Rethinking customer expectations of service quality [electronic resource] : are call centres different? / Alison M Dean.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Working paper / Monash University. Faculty of Business and Economics, 1327-5216 ; 53/02.
Title from title screen.
"This paper is a work in progress. Material in the paper cannot be used without permission of the author"--Title screen.
At foot of title: Department of Management.
Includes bibliographical references.
System details note
Mode of access: Internet via World Wide Web. Available at: http://www.buseco.monash.edu.au/mgt/research/working-papers/workingpapers02pdf.html.
System requirements: Adobe Acrobat to read PDF files.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Record Identifier
74VM865oQx7O
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VM865oQx7O
Other Identifiers
DDC
658.812
MMS ID
991000080369702626
