Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H....
Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H....
Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
About this item
Full title
Author / Creator
Publisher
Armonk, N.Y. : M.E. Sharpe, c2008.
Call Numbers
N331.12042/ 32
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvi, 238 p. : ill. ; 24 cm.
Contents
Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and bene...
Publication information
Publisher
Armonk, N.Y. : M.E. Sharpe, c2008.
Place of Publication
New York (State)
Date Published
c2008.
Subjects
More information
Alternative Titles
Full title
Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references (p. 219-230) and index.
Contextual Information
Date Copyright
c2008.
Identifiers
Primary Identifiers
Call Numbers
N331.12042/ 32
Record Identifier
74VM8EpKlGyl
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VM8EpKlGyl
Other Identifiers
ISBN
0765621169 (cloth : alk. paper)
9780765621160 (cloth : alk. paper)
DDC
331.12042
MMS ID
991000182719702626
