Is a quality system worthwhile if it doesn't improve customer satisfaction? [electronic resource] :...
Is a quality system worthwhile if it doesn't improve customer satisfaction? [electronic resource] : a case study examining the value of implementing an IT-based business management system / Megan Seen, Nicholas Beaumont & Christine Mingins.
About this item
Full title
Author / Creator
Publisher
Clayton, Vic. : Monash University Faculty of Business and Economics, 2003.
Date
2003.
Record Identifier
MMS ID
Language
English
Formats
Publication information
Publisher
Clayton, Vic. : Monash University Faculty of Business and Economics, 2003.
Series
Place of Publication
Victoria
Date Published
2003.
Subjects
More information
Alternative Titles
Full title
Is a quality system worthwhile if it doesn't improve customer satisfaction? [electronic resource] : a case study examining the value of implementing an IT-based business management system / Megan Seen, Nicholas Beaumont & Christine Mingins.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Working paper / Monash University. Faculty of Business and Economics, 1327-5216 ; 45/03.
Title from title screen (viewed on 3 March, 2008).
"This paper is a work in progress. Material in the paper cannot be used without permission of the author"--Title screen.
At foot of title: Department of Management.
Bibliography: p. 7-8.
System details note
Mode of access: Internet via World Wide Web. Available at: http://www.buseco.monash.edu.au/mgt/research/working-papers.
System requirements: Adobe Acrobat reader to access the document in PDF format.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Record Identifier
74VM8JVj4jpZ
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VM8JVj4jpZ
Other Identifiers
DDC
005.10685
MMS ID
991000105459702626
