What aspect of serving customers produces the most negative emotion labor? [electronic resource] : i...
What aspect of serving customers produces the most negative emotion labor? [electronic resource] : it's a matter of culture / Jacintha A.C. Tan & Charmine Härtel.
About this item
Full title
Author / Creator
Publisher
Clayton, Vic. : Monash University Faculty of Business and Economics, 2003.
Date
2003.
Record Identifier
MMS ID
Language
English
Formats
Publication information
Publisher
Clayton, Vic. : Monash University Faculty of Business and Economics, 2003.
Series
Place of Publication
Victoria
Date Published
2003.
Subjects
More information
Alternative Titles
Full title
What aspect of serving customers produces the most negative emotion labor? [electronic resource] : it's a matter of culture / Jacintha A.C. Tan & Charmine Härtel.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Working paper / Monash University. Faculty of Business and Economics, 1327-5216 ; 52/03.
Title from title screen (viewed on 4th March, 2008).
No content of the work included abstract only; Refer any enquiries about this working paper to the author: charmine.hartel@buseco.monash.edu.au.
At foot of title: Department of Management.
System details note
Mode of access: Internet via World Wide Web. Available at: http://www.buseco.monash.edu.au/mgt/research/working-papers.
System requirements: Adobe Acrobat reader to access the document in PDF format.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Record Identifier
74VM8JrQvOBO
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VM8JrQvOBO
Other Identifiers
DDC
658.8120994
MMS ID
991000106109702626
