When customers think we don't care / Richard W. Buchanan.
When customers think we don't care / Richard W. Buchanan.
About this item
Full title
Author / Creator
Publisher
North Ryde, N.S.W. : McGraw-Hill, 2008.
Date
2008.
Call Numbers
658.812/15
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
ix, 366 p. : ill. ; 21 cm.
Publication information
Publisher
North Ryde, N.S.W. : McGraw-Hill, 2008.
Edition
3rd ed.
Place of Publication
New South Wales
Date Published
2008.
Subjects
More information
Alternative Titles
Full title
When customers think we don't care / Richard W. Buchanan.
Cover title
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Previously published: Sydney : McGraw-Hill, c2002.
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
658.812/15
Record Identifier
74VMBE6bXgMM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMBE6bXgMM
Other Identifiers
ISBN
9780070138636 (pbk.)
DDC
658.812
MMS ID
991002418569702626
