Improving service quality : achieving high performance in the public and private sectors / Michael E...
Improving service quality : achieving high performance in the public and private sectors / Michael E...
Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.
About this item
Full title
Author / Creator
Publisher
Delray Beach, Fla. : St. Lucie Press, c1995.
Call Numbers
N658.562/166
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xx, 258 p. : ill. ; 24 cm.
Contents
1. Introduction: The Need for Improved Service Quality -- 2. Applying Total Quality Service Concepts -- 3. From Quality Control to Continuous Improvement --4. Encouraging Total Quality Human Resources: Participation and Training -- 5. Increasing Quality and Competitiveness -- 6. Monitoring Process,...
Publication information
Publisher
Delray Beach, Fla. : St. Lucie Press, c1995.
Place of Publication
Florida
Date Published
c1995.
Subjects
More information
Scope and Contents
Summary
Service industries recognize the need to improve customer-focused quality improvement (QI) strategies -in much the same way manufacturers apply total quality management (TQM) systems. This book focuses on improved design, implementation, and daily management of QI efforts for high performance in public and private services. It assists managers in u...
Alternative Titles
Full title
Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. 233-244) and index.
Contextual Information
Date Copyright
c1995.
Identifiers
Primary Identifiers
Call Numbers
N658.562/166
Record Identifier
74VMBVZKpKeX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMBVZKpKeX
Other Identifiers
ISBN
188401545X
188401545X (acid-free paper)
DDC
658.562
MMS ID
991002381049702626
