Customer-centered reengineering : remapping for total customer value / Edwin T. Crego, Jr., Peter D....
Customer-centered reengineering : remapping for total customer value / Edwin T. Crego, Jr., Peter D....
Customer-centered reengineering : remapping for total customer value / Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht.
About this item
Full title
Author / Creator
Publisher
Burr Ridge, Ill. : Irwin Professional Pub., c1995.
Call Numbers
N658.4063/65
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xviii, 220 p. : ill. ; 24 cm.
Publication information
Publisher
Burr Ridge, Ill. : Irwin Professional Pub., c1995.
Place of Publication
Illinois
Date Published
c1995.
Subjects
More information
Scope and Contents
Summary
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe."
Alternative Titles
Full title
Customer-centered reengineering : remapping for total customer value / Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references (p. 209-213) and index.
Contextual Information
Date Copyright
c1995.
Identifiers
Primary Identifiers
Call Numbers
N658.4063/65
Record Identifier
74VMBgkal3Ly
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMBgkal3Ly
Other Identifiers
ISBN
0786302984
9780786302987
DDC
658.4063
MMS ID
991002436659702626
