Effective user support : how to manage the IT helpdesk / Noel Bruton.
Effective user support : how to manage the IT helpdesk / Noel Bruton.
About this item
Full title
Author / Creator
Publisher
London : McGraw-Hill, c1995.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvi, 220p. : ill. ; 25 cm.
Contents
1. Defining computer user support -- 2. Support as an IT function -- 3. Forms of support -- 4. Typical support structures -- 5. Support functions -- 6. What is a 'customer'? -- 7. What do they want? -- 8. Prioritizing clients -- 9. Keeping in contact -- 10. Customer service in IT support -- 11. A vi...
Publication information
Publisher
London : McGraw-Hill, c1995.
Place of Publication
England
Date Published
c1995.
Subjects
More information
Scope and Contents
Summary
Effective User Support provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. Noel Bruton clearly shows how the helpdesk can increase the productivity of its clients as well as solving problems, and, using simple calculations...
Alternative Titles
Full title
Effective user support : how to manage the IT helpdesk / Noel Bruton.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references and index.
Contextual Information
Date Copyright
c1995.
Identifiers
Primary Identifiers
Record Identifier
74VMBzgo7pXg
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMBzgo7pXg
Other Identifiers
ISBN
0077079531 (pbk. acidfree paper)
9780077079536(pbk.) :
0077079531(pbk.) :
9780077079536 (pbk. acidfree paper)
DDC
004.0688
004.068
MMS ID
991002370559702626
