How to manage the the I.T. helpdesk / Noel Bruton.
How to manage the the I.T. helpdesk / Noel Bruton.
About this item
Full title
Author / Creator
Publisher
Oxford ; Boston : Butterworth Heinemann, 1997.
Date
1997.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xiv, 220 p. : ill. ; 25 cm.
Contents
Pt. 1. What is 'Support'? 1. Defining computer user support. 2. Support as an IT function. 3. Forms of support. 4. Typical support structures. 5. Support functions -- Pt. 2. Client Management. 6. What is a 'customer'? 7. What do they want? 8. Prioritizing clients. 9. Keeping in contact. 10. Customer...
29. Staffing and structure. 30. User support management considerations.
Publication information
Publisher
Oxford ; Boston : Butterworth Heinemann, 1997.
Place of Publication
England
Date Published
1997.
Subjects
More information
Scope and Contents
Summary
This book gives you techniques for: justifying staff and other expenditure, gaining senior management support, getting the users on your side, running a motivated and productive team, and designing and managing services and service levels. How to Manage the I.T. Helpdesk will help you design and launch your Helpdesk and Support services, measure th...
Alternative Titles
Full title
How to manage the the I.T. helpdesk / Noel Bruton.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Computer weekly professional series.
Includes bibliographical references (p. 217) and index.
Contextual Information
Related resource (online)
Other version (online)
Identifiers
Primary Identifiers
Record Identifier
74VMQ0qdzzzy
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMQ0qdzzzy
Other Identifiers
ISBN
0750638117
9780750638111
DDC
004.0688
MMS ID
991000596799702626
