The service providers / Dana Yagil.
The service providers / Dana Yagil.
About this item
Full title
Author / Creator
Publisher
Basingstoke : Palgrave Macmillan, c2008.
Call Numbers
N658.812/156
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 236 p. ; 23 cm.
Contents
Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service pr...
Publication information
Publisher
Basingstoke : Palgrave Macmillan, c2008.
Place of Publication
England
Date Published
c2008.
Subjects
More information
Scope and Contents
Summary
"The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. However, despite the growth in the number of studies which have explored issues relating to service providers, no book has so far integrated the knowledge regarding customer contact employees....
Alternative Titles
Full title
The service providers / Dana Yagil.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references and index.
Contextual Information
Date Copyright
c2008.
Identifiers
Primary Identifiers
Call Numbers
N658.812/156
Record Identifier
74VMQJkpogvA
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMQJkpogvA
Other Identifiers
ISBN
9780230514973 (hbk.) :
0230514979 (hbk.) :
DDC
658.812
MMS ID
991000426599702626
