xxi, 133 p. ; 30 cm.

Part 1. Introduction -- 1. The global marketplace and what it has to offer -- The 'global market' -- The 'global consumer' -- Consumer protection in the global marketplace -- A description of global market mechanisms -- Technologies helping to expand the global market -- Types of transactions carrie...

Prices -- Scams -- Possible strategies for consideration -- Enforcement of fair trading legislation -- Educating consumers -- Private sectorinitiatives -- Industry self-regulation -- Developing new rules or standards -- 5. Other problems faced by consumers -- Payment systems -- Unauthorised transact...

7. Enforcement and compliance strategies -- Maintaining and enforcement presence -- International cooperation between enforcment agencies -- Sharing enforcement techniques -- Sharing information -- Cooperative enforcement techniques -- A united approach to the development of consumer protection stra...

8. The role of industry -- The importance of industry taking a role -- Consumer protection at the corporate level: promoting to concept of a 'global quality trader' --- Corporate consumer affairs departments -- Corporate service charters -- Corporate complaints handling systems -- Corporate complian...

9. Rule-making for a global marketplace -- Divergent international consumer protection standards -- Internationally recognised rules and standards -- What international rules and standards would cover -- Consumer involvement in policy-making -- Methods of harmonising standards -- Issues for standard...

appendix 5. Typical responsibilities of consumer affairs departments/officers -- appendix 6. Typical reasons for establishing consumer charters -- appendix 7. Principles for establishing consumer charters -- appendix 8. Summary of complaints-handling study findings -- appendix 9. Essential elements...