Tales of knock your socks off service : inspiring stories of outstanding customer service / by Krist...
Tales of knock your socks off service : inspiring stories of outstanding customer service / by Krist...
Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke.
About this item
Full title
Author / Creator
Publisher
New York : AMACOM, c1998.
Call Numbers
N658.812/98
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xiv, 193 p. : ill. ; 23 cm.
Contents
1. Service "Above and Beyond" -- 2. Great Saves -- 3. Savoring Those "Daily Delights" -- 4. Service From the Heart -- 5. At Risk of Life and Limb -- 6. Memorable People -- 7. Keeping Great Company -- 8. Tales from the Service Zone.
Publication information
Publisher
New York : AMACOM, c1998.
Place of Publication
New York (State)
Date Published
c1998.
Subjects
More information
Scope and Contents
Summary
What is "knock your socks off" service? Read all about it in this humorous and inspiring compendium of almost 200 tales of customer service heroes who have gone "Above and Beyond" for their customers. It shares shining examples of the "Daily Delights," the "Great Saves," and the "Random Acts of Service Kindness" that make customers remember - and t...
Alternative Titles
Full title
Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Contextual Information
Date Copyright
c1998.
Identifiers
Primary Identifiers
Call Numbers
N658.812/98
Record Identifier
74VMQl8J6wyM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMQl8J6wyM
Other Identifiers
ISBN
0814479715 (alk. paper)
9780814479711 (alk. paper)
DDC
658.812
MMS ID
991000637229702626
