Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.
Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.
Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.
About this item
Full title
Author / Creator
Publisher
Chicago : American Library Association, 1994.
Date
1994.
Call Numbers
T0376051
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
vi, 72 p. ; 22 cm.
Contents
1. Getting an Image: Developing a Mission Statement -- 2. Recruiting Kindred Spirits -- 3. Orienting toward Service -- 4. Training the Trained: Training Experienced Staff to Focus on Service -- 5. Defining Your Library's Service Commitments -- 6. Expanding the Definition of Patrons -- 7. Teaching St...
Publication information
Publisher
Chicago : American Library Association, 1994.
Place of Publication
Illinois
Date Published
1994.
Subjects
More information
Alternative Titles
Full title
Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.
Authors, Artists and Contributors
Author / Creator
Notes
General note
LAMA occasional papers series.
Includes bibliographical references (p. 69-70) and index.
Transferred from N023.80973/1.
Identifiers
Primary Identifiers
Call Numbers
T0376051
Record Identifier
74VMlOQglgBO
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VMlOQglgBO
Other Identifiers
ISBN
0838934374
9780838934371
DDC
023.80973
02380973
MMS ID
991003307769702626
