Quality management for information and library managers / Peter Brophy and Kate Coulling.
Quality management for information and library managers / Peter Brophy and Kate Coulling.
About this item
Full title
Author / Creator
Publisher
Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, c1996.
Call Numbers
T0376910
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
ix, 196 p. : ill. ; 24 cm.
Contents
1. Why does quality matter? -- 2. The quality gurus -- 3. The International Quality Assurance Standard ISO 9000 -- 4. The customer perspective -- 5. The quality awards -- 6. The Citizen's Charter: a government approach to quality management -- 7. Total quality management -- 8. Libraries and quality:...
Publication information
Publisher
Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, c1996.
Place of Publication
England
Date Published
c1996.
Subjects
More information
Scope and Contents
Summary
This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services,...
Alternative Titles
Full title
Quality management for information and library managers / Peter Brophy and Kate Coulling.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references (p. 183-194) and index.
Transferred from N025.10941/2.
Contextual Information
Date Copyright
c1996.
Identifiers
Primary Identifiers
Call Numbers
T0376910
Record Identifier
74Vv2kpPXlwX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74Vv2kpPXlwX
Other Identifiers
ISBN
0566077256 (cloth)
9780566077258 (cloth)
DDC
025.10941
MMS ID
991004064819702626