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Quality management for information and library managers / Peter Brophy and Kate Coulling.

Quality management for information and library managers...

Quality management for information and library managers / Peter Brophy and Kate Coulling.

https://devfeature-collection.sl.nsw.gov.au/record/74Vv2kpPXlwX

Quality management for information and library managers / Peter Brophy and Kate Coulling.

About this item

Full title

Quality management for information and library managers / Peter Brophy and Kate Coulling.

Author / Creator

Publisher

Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, c1996.

Call Numbers

T0376910

Record Identifier

74Vv2kpPXlwX

MMS ID

991004064819702626

Language

English

Formats

Physical Description

Physical content

ix, 196 p. : ill. ; 24 cm.

Contents

1. Why does quality matter? -- 2. The quality gurus -- 3. The International Quality Assurance Standard ISO 9000 -- 4. The customer perspective -- 5. The quality awards -- 6. The Citizen's Charter: a government approach to quality management -- 7. Total quality management -- 8. Libraries and quality:...

Publication information

Publisher

Aldershot, Hampshire, England ; Brookfield, Vt. : Aslib Gower, c1996.

Place of Publication

England

Date Published

c1996.

More information

Scope and Contents

Summary

This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services,...

Alternative Titles

Full title

Quality management for information and library managers / Peter Brophy and Kate Coulling.

Authors, Artists and Contributors

Author / Creator

Author / Artists

Notes

General note

Includes bibliographical references (p. 183-194) and index.

Transferred from N025.10941/2.

Contextual Information

Date Copyright

c1996.

Identifiers

Primary Identifiers

Call Numbers

T0376910

Record Identifier

74Vv2kpPXlwX

Permalink

https://devfeature-collection.sl.nsw.gov.au/record/74Vv2kpPXlwX

Other Identifiers

ISBN

0566077256 (cloth)

9780566077258 (cloth)

DDC

025.10941

MMS ID

991004064819702626

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