Frontline complaint handling workbook / NSW Ombudsman.
Frontline complaint handling workbook / NSW Ombudsman.
About this item
Full title
Publisher
Sydney : NSW Ombudsman, 2010.
Date
2010.
Call Numbers
NQ658.81209/5 , Q658.81209/4
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
ii, 28 p. : ill., forms ; 30 cm.
Publication information
Publisher
Sydney : NSW Ombudsman, 2010.
Place of Publication
New South Wales
Date Published
2010.
Subjects
More information
Scope and Contents
Summary
"The aim of this workshop is to discuss complaint handling techniques that will assist frontline workers to develop the necessary skills to improve the way they respond to complaints."--Introduction.
Alternative Titles
Full title
Frontline complaint handling workbook / NSW Ombudsman.
Authors, Artists and Contributors
Author / Artists
Notes
General note
"April 2010".
Includes bibliographical references.
Identifiers
Primary Identifiers
Call Numbers
NQ658.81209/5 , Q658.81209/4
Record Identifier
74Vv5w7ozyEb
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74Vv5w7ozyEb
Other Identifiers
ISBN
9781921132605
DDC
658.81209944 352.746266909944
MMS ID
991017577979702626
