Public transport and its users : the passenger's perspective in planning and customer care / edited...
Public transport and its users : the passenger's perspective in planning and customer care / edited...
Public transport and its users : the passenger's perspective in planning and customer care / edited by Martin Schiefelbusch and Hans-Liudger Dienel.
About this item
Full title
Author / Creator
Publisher
Aldershot : Ashgate, c2009.
Call Numbers
G 2013/7512
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxiv, 304 p. : ill. ; 24 cm.
Contents
Introduction / Hans-Liudger Dienel -- 1. Passenger Interests in Public Transport / Martin Schiefelbusch -- 2. Consumer Protection in Public Transport -- Passengers' Rights and More / Martin Schiefelbusch -- The Role and Concept of Customer Feedback / Uwe Bohme -- 3. Customer Perspective in Quality M...
Publication information
Publisher
Aldershot : Ashgate, c2009.
Place of Publication
England
Date Published
c2009.
Subjects
More information
Alternative Titles
Full title
Public transport and its users : the passenger's perspective in planning and customer care / edited by Martin Schiefelbusch and Hans-Liudger Dienel.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Transport and society.
Includes bibliographical references and index.
State Reference Library copy: transferred from REF N388/22.
Contextual Information
Date Copyright
c2009.
Identifiers
Primary Identifiers
Call Numbers
G 2013/7512
Record Identifier
74Vv62X7R8ZM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74Vv62X7R8ZM
Other Identifiers
ISBN
9780754674474 (hbk.)
0754674479 (hbk.)
DDC
388
MMS ID
991006716379702626
