xi, 369 p. : ill. ; 24 cm.

Eight American myths about the Japanese worker--Four basic principles of Japanese management--Cooperative Japanese--Importance of group membership--Concept of WA--Just-in-time system--Union-management relations--Competitive Americans--Competition in America--Prisoner's dilemma--Overt vs covert compe...

Achievement and authority in Japan--Amae: emotional dependence on others--Individual and the work group in Japan--Corporate structures supporting group consensus--Delegation--Practical examples of Japanese cooperatio n--Ringi decision-making system--Japan's lack of lawyers--Japanese contract--Wages,...

--Necessity for face-to-face meetings--Types of meetings--How to conduct a meeting--Everyone a participant--Exploratory and leap frog meetings---enefits of full participation--How to conduct Business with the Japanese--Japanese business etiquette --Negotiating with the Japanese--After an agreement--...

--Rewarding the Japanese way--Permanent employment--Permanent worker's responsibilities--Hiring rituals for permanent employees--Becoming a lifelong employee--Advantages of lifelong employment--Disadvantages of lifetime employment--Achieving quality performance and high productivity--Definitions of...