ECU Service 2000 : a client-centred transformation of corporate services / Millicent Poole ... [et a...
ECU Service 2000 : a client-centred transformation of corporate services / Millicent Poole ... [et a...
ECU Service 2000 : a client-centred transformation of corporate services / Millicent Poole ... [et al.].
About this item
Full title
Publisher
Canberra : Evaluations and Investigations Programme, Higher Education Division, 2000.
Alternative title
Date
2000.
Call Numbers
N378.9411/1
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
v, 55 p. : ill. ; 25 cm.
Contents
1. Introduction -- 2. Background: a 'new' university -- 3. Service, professionalism and enterprise -- 4. Corporate services review -- 5. Change management -- 6. Conclusion and hindsight.
Publication information
Publisher
Canberra : Evaluations and Investigations Programme, Higher Education Division, 2000.
Place of Publication
Australian Capital Territory
Date Published
2000.
Access and use
Access Conditions
Commonwealth of Australia 2000.
Subjects
More information
Scope and Contents
Summary
The implementation phase of the restructure is described, including the important principles and processes used to manage change. The final section of the paper has the advantage of hindsight, and examines ECU s̉ relative success, and some of the pitfalls, in moving to the new philosophical approach of a client-centred focus....
Alternative Titles
Full title
ECU Service 2000 : a client-centred transformation of corporate services / Millicent Poole ... [et al.].
Authors, Artists and Contributors
Notes
General note
EIP ; 00/16.
At head of title: Department of Education, Training and Youth Affairs.
DETYA no. 6632.HERCOOA.
Bibliography: p. 53.
Identifiers
Primary Identifiers
Call Numbers
N378.9411/1
Record Identifier
74VvABEKAVGO
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvABEKAVGO
Other Identifiers
ISBN
0642456038 (online)
064245602X
9780642456038 (Online version)
0642456038 (Online version)
9780642456038 (online)
DDC
378.9411
MMS ID
991013704529702626
