At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker.
At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker.
At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker.
About this item
Full title
Author / Creator
Publisher
New York : John Wiley & Sons, c1998.
Call Numbers
N658.812/102
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxi, 258 p. : ill. ; 23 cm.
Contents
1. I Gotta Write This Book -- 2. Getting Here and There -- 3. Discount Heaven and Hell -- 4. Gizmos and Glitches -- 5. Room Service -- 6. Retail Headaches -- 7. Feed Me! Love Me! -- 8. This Is Service? -- 9. You Can Bank on It -- 10. Death and Taxes -- 11. The Finer Things of Life -- 12. Almost Perf...
Publication information
Publisher
New York : John Wiley & Sons, c1998.
Place of Publication
New York (State)
Date Published
c1998.
Subjects
More information
Scope and Contents
Summary
"Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up side - the book features companies which are the best at meeting customers' needs and giving h...
Alternative Titles
Full title
At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes index.
Contextual Information
Date Copyright
c1998.
Identifiers
Primary Identifiers
Call Numbers
N658.812/102
Record Identifier
74VvEgzJWb0y
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvEgzJWb0y
Other Identifiers
ISBN
0471255424 (pbk. : alk. paper)
9780471255420 (pbk. : alk. paper)
DDC
658.812
MMS ID
991011693379702626
