Computer telephony integration / William Yarberry, Jr.
Computer telephony integration / William Yarberry, Jr.
About this item
Full title
Author / Creator
Publisher
Boca Raton, FL : CRC, 1999, c2000.
Date
1999, c2000.
Call Numbers
N621.385/17
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 296 p. : ill. ; 25 cm.
Contents
Ch. 1. Telephony Basics -- Ch. 2. Voice Communications Architectural Design -- Ch. 3. Interactive Voice Response Systems -- Ch. 4. Fundamentals of CTI -- Ch. 5. Unified Messaging -- Ch. 6. Call Center Management -- Ch. 7. Preparing the Request for Proposal (RFP) -- Ch. 8. Implementing Telephony Syst...
Publication information
Publisher
Boca Raton, FL : CRC, 1999, c2000.
Place of Publication
Florida
Date Published
1999, c2000.
Subjects
More information
Scope and Contents
Summary
"Computer Telephony Integration demystifies the babble surrounding the convergence of voice, fax, and data: understand the latest standards and interoperability issues, including server-based telephony, peripheral processing, and newer, nontraditional applications; learn how to determine whether your infrastructure meets your communications demand...
Alternative Titles
Full title
Computer telephony integration / William Yarberry, Jr.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
N621.385/17
Record Identifier
74VvEx6Dq6DO
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvEx6Dq6DO
Other Identifiers
ISBN
0849399955 (alk. paper)
9780849399954 (alk. paper)
DDC
621.385
MMS ID
991011793609702626
