Good practice guide and self audit tool [electronic resource] : developing an effective person centr...
Good practice guide and self audit tool [electronic resource] : developing an effective person centr...
Good practice guide and self audit tool [electronic resource] : developing an effective person centred complaints management culture and system / Disability Services Commissioner.
About this item
Full title
Author / Creator
Publisher
[Melbourne] : Office of the Disability Services Commissioner, 2009.
Date
2009.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
64 p. : digital, PDF file.
Publication information
Publisher
[Melbourne] : Office of the Disability Services Commissioner, 2009.
Place of Publication
Victoria
Date Published
2009.
Subjects
More information
Scope and Contents
Summary
"This guide and self audit tool has been developed to assist disability service providers to develop and review their complaints management system to ensure that it is responsive and accessible to people with a disability, forms part of a broader quality culture that sees complaints as an opportunity for service improvement"--Introduction.
Alternative Titles
Full title
Good practice guide and self audit tool [electronic resource] : developing an effective person centred complaints management culture and system / Disability Services Commissioner.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Title from PDF t.p. (viewed on Sept. 1, 2011)
System details note
Mode of access: Internet via World Wide Web.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Record Identifier
74VvKBNBGZZl
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvKBNBGZZl
Other Identifiers
ISBN
9780646508023
MMS ID
991007958289702626
