Improving service. Module 1. Service leadership [videorecording].
Improving service. Module 1. Service leadership [videorecording].
About this item
Full title
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Date
1988.
Call Numbers
VB1605
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
2 videocassettes (VHS) (36 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (30 p.).
Contents
Cassette 1. It starts at the top (21 min.)--cassette 2. Staying in touch (15 min.).
Publication information
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Analytical title
Service leadership.
Place of Publication
Victoria
Date Published
1988.
Subjects
More information
Scope and Contents
Summary
Module 1 of an 8 module series discusses the idea that exceptional service must start with senior managers. Service leadership involves staying in touch with customers, creating a 'service culture', leading by example and gaining staff commitment.
Alternative Titles
Full title
Improving service. Module 1. Service leadership [videorecording].
Variant title
Service leadership.
Authors, Artists and Contributors
Author / Artists
Notes
General note
Series created by Eve Ash and Peter Quarry.
Identifiers
Primary Identifiers
Call Numbers
VB1605
Record Identifier
74VvNLDP7key
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNLDP7key
Other Identifiers
MMS ID
991012931869702626
