Improving service. Module 6. Selling our services [videorecording].
Improving service. Module 6. Selling our services [videorecording].
About this item
Full title
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Date
1988.
Call Numbers
VB1610
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
2 videocassettes (VHS) (38 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (42 p.).
Contents
Part 1. Find out the needs (18 min.)--part 2. Meeting needs (20 min.).
Publication information
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Analytical title
Selling our services.
Place of Publication
Victoria
Date Published
1988.
Subjects
More information
Scope and Contents
Summary
Module 6 of an 8 module series discusses the idea that all service involves selling. Selling entails meeting needs by asking questions and actively listening, giving advice based on product knowledge, bending the rules and taking personal responsibility for problems.
Alternative Titles
Full title
Improving service. Module 6. Selling our services [videorecording].
Variant title
Selling our services.
Authors, Artists and Contributors
Author / Artists
Notes
General note
Series created by Eve Ash and Peter Quarry.
Identifiers
Primary Identifiers
Call Numbers
VB1610
Record Identifier
74VvNLP2ZBx3
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNLP2ZBx3
Other Identifiers
MMS ID
991012932179702626
