Improving service. Module 7. Unhappy customers [videorecording].
Improving service. Module 7. Unhappy customers [videorecording].
About this item
Full title
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Alternative title
Date
1988.
Call Numbers
VB1611
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
2 videocassettes (VHS) (31 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (38 p.).
Contents
Part 1. Welcoming complaints (13 min.)--part 2. Cases of complaint (18 min.).
Publication information
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Place of Publication
Victoria
Date Published
1988.
Subjects
More information
Scope and Contents
Summary
Module 7 of an 8 module series discusses the idea that unhappy customers are quick to tell others about poor service. Complaints should be welcomed so that the problem can be resolved, repeat business is generated and the now satisfied customer will tell others.
Alternative Titles
Full title
Improving service. Module 7. Unhappy customers [videorecording].
Authors, Artists and Contributors
Author / Artists
Notes
General note
Series created by Eve Ash and Peter Quarry.
Identifiers
Primary Identifiers
Call Numbers
VB1611
Record Identifier
74VvNLpAkeab
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNLpAkeab
Other Identifiers
MMS ID
991012932129702626
