Improving service. Module 5. Serving people [videorecording].
Improving service. Module 5. Serving people [videorecording].
About this item
Full title
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Date
1988.
Call Numbers
VB1609
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
2 videocassettes (VHS) (39 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (50 p.).
Contents
Part 1. A positive approach (20 min.)--part 2. A special sensitivity (17 min.).
Publication information
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Analytical title
Serving people.
Place of Publication
Victoria
Date Published
1988.
Subjects
More information
Scope and Contents
Summary
Module 5 of an 8 module series discusses the idea that customers and clients want to be served in a positive way. Frontline staff should use greetings and names, show respect for unusual requests, be sensitive to cultural differences and overcome language barriers.
Alternative Titles
Full title
Improving service. Module 5. Serving people [videorecording].
Variant title
Serving people.
Authors, Artists and Contributors
Author / Artists
Notes
General note
Series created by Eve Ash and Peter Quarry.
Identifiers
Primary Identifiers
Call Numbers
VB1609
Record Identifier
74VvNLpaZRJy
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNLpaZRJy
Other Identifiers
MMS ID
991012932089702626
