Improving service. Module 4. Supervising for service [videorecording].
Improving service. Module 4. Supervising for service [videorecording].
About this item
Full title
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Date
1988.
Call Numbers
VB1608
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
2 videocassettes (VHS) (39 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (54 p.).
Contents
Cassette 1. Part 1. Training--part 2. Being available. Cassette 2. Part 1. Motivating staff--part 2. Improving performance.
Publication information
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Analytical title
Supervising for service.
Place of Publication
Victoria
Date Published
1988.
Subjects
More information
Scope and Contents
Summary
Module 4 of an 8 module series discusses the idea that supervisors need to support frontline staff in serving customers by being available when problems arise, motivating staff and improving poor individual service performance.
Alternative Titles
Full title
Improving service. Module 4. Supervising for service [videorecording].
Variant title
Supervising for service.
Authors, Artists and Contributors
Author / Artists
Notes
General note
Series created by Eve Ash and Peter Quarry.
Identifiers
Primary Identifiers
Call Numbers
VB1608
Record Identifier
74VvNLpwRGKb
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNLpwRGKb
Other Identifiers
MMS ID
991012932019702626
