Service management : strategy and leadership in service business / Richard Normann.
Service management : strategy and leadership in service business / Richard Normann.
Service management : strategy and leadership in service business / Richard Normann.
About this item
Full title
Author / Creator
Publisher
Chichester ; New York : Wiley, c2000.
Call Numbers
N338.4/ 34
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xix, 234 p. : ill. ; 24 cm.
Publication information
Publisher
Chichester ; New York : Wiley, c2000.
Edition
3rd ed.
Analytical title
Designing interactive strategy.
Place of Publication
England
Date Published
c2000.
Subjects
More information
Alternative Titles
Full title
Service management : strategy and leadership in service business / Richard Normann.
Variant title
Designing interactive strategy.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. [229]-230) and index.
Contextual Information
Date Copyright
c2000.
Related resource (online)
Identifiers
Primary Identifiers
Call Numbers
N338.4/ 34
Record Identifier
74VvNjKz5AQX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNjKz5AQX
Other Identifiers
ISBN
0471494399 (pbk.)
9780471494393
0471494399
9780471494393 (pbk.)
DDC
658
338.4
658.4012
MMS ID
991013034989702626
