Improving food and beverage performance / Keith Waller.
Improving food and beverage performance / Keith Waller.
About this item
Full title
Author / Creator
Publisher
Oxford ; Boston : Butterworth-Heinemann, 1996.
Date
1996.
Call Numbers
N647.95068/41
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvii, 376 p. : ill. ; 20 cm.
Contents
1. Customer-centered performance improvement -- 2. Developing operational policy -- 3. Marketing -- 4. Merchandising -- 5. Quality -- 6. Product and service development -- 7. Systems management -- 8. Efficient staffing -- 9. Summary.
Publication information
Publisher
Oxford ; Boston : Butterworth-Heinemann, 1996.
Place of Publication
England
Date Published
1996.
Subjects
More information
Scope and Contents
Summary
The food and beverage aspect of hospitality operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance shows how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keit...
Alternative Titles
Full title
Improving food and beverage performance / Keith Waller.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Hospitality managers' pocket books.
Includes bibliographical references (p. [364]-366) and index.
Contextual Information
Related resource (online)
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
N647.95068/41
Record Identifier
74VvP7wBOWNZ
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvP7wBOWNZ
Other Identifiers
ISBN
075062812X
DDC
647.95068
MMS ID
991005544739702626
