Real time : preparing for the age of the never satisfied customer / Regis McKenna.
Real time : preparing for the age of the never satisfied customer / Regis McKenna.
Real time : preparing for the age of the never satisfied customer / Regis McKenna.
About this item
Full title
Author / Creator
Publisher
Boston, Mass. : Harvard Business School Press, c1997.
Call Numbers
T0361588
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 204 p. : ill. ; 22 cm.
Publication information
Publisher
Boston, Mass. : Harvard Business School Press, c1997.
Place of Publication
Massachusetts
Date Published
c1997.
Subjects
More information
Scope and Contents
Summary
The companies best equipped for the twenty-first century - Intuit, Federal Express, and McKesson Corporation, for instance - are seizing the opportunities that this real time reality presents. Their leaders understand that real time means exceptional responsiveness to customer expectations and ongoing adjustments to deliver. Fresh with inside stori...
Alternative Titles
Full title
Real time : preparing for the age of the never satisfied customer / Regis McKenna.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. 183-187) and index.
State Reference Library copy: transferred from N658.406/143.
Contextual Information
Date Copyright
c1997.
Identifiers
Primary Identifiers
Call Numbers
T0361588
Record Identifier
74VvPexvDa0d
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvPexvDa0d
Other Identifiers
ISBN
0875847943 (alk. paper)
9780875847948 (alk. paper)
DDC
658.406
MMS ID
991005739729702626
