Quality of service monitoring / prepared for the Utility Regulators Forum by Margaret Arblaster, Aus...
Quality of service monitoring / prepared for the Utility Regulators Forum by Margaret Arblaster, Aus...
Quality of service monitoring / prepared for the Utility Regulators Forum by Margaret Arblaster, Australian Competition & Consumer Commission, Richard Bolt, Office of the Regulator-General, Victoria.
About this item
Full title
Author / Creator
Publisher
Dickson, A.C.T. : Australian Competition & Consumer Commission, c1999.
Call Numbers
NQ343.9409/5
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
16 p. ; 30 cm.
Contents
Summary -- Background and purpose -- Objectives of quality of service monitoring -- Designing a quality of service monitoring program -- Publication of quality of service performance.
Publication information
Publisher
Dickson, A.C.T. : Australian Competition & Consumer Commission, c1999.
Place of Publication
Australian Capital Territory
Date Published
c1999.
Access and use
Access Conditions
Commonwealth of Australia 1999.
Subjects
More information
Scope and Contents
Summary
This paper outlines a framework for the monitoring of service quality by economic regulators; it is designed to assist regulators in fulfilling any responsibilities and exercising any powers they have in this area.
Alternative Titles
Full title
Quality of service monitoring / prepared for the Utility Regulators Forum by Margaret Arblaster, Australian Competition & Consumer Commission, Richard Bolt, Office of the Regulator-General, Victoria.
Running title
Quality of service monitoring discussion paper.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Utility Regulators Forum discussion paper.
"October 1999"
Page footer : Quality of service monitoring discussion paper.
Includes bibliographical references.
Contextual Information
Date Copyright
c1999.
Identifiers
Primary Identifiers
Call Numbers
NQ343.9409/5
Record Identifier
74VvW2e3LOlM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvW2e3LOlM
Other Identifiers
ISBN
0642402337
9780642402332
DDC
343.9409
MMS ID
991011827969702626
