Call centres and service excellence : design and management challenges to support a service excellen...
Call centres and service excellence : design and management challenges to support a service excellen...
Call centres and service excellence : design and management challenges to support a service excellence strategy : a knowledge worker case study / Steve Frenkel & Leigh Donoghue.
About this item
Full title
Author / Creator
Publisher
Sydney : Centre for Corporate Change, Australian Graduate School of Management, University of New South Wales, 1996.
Date
1996.
Call Numbers
NQ658.812/25
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
32 p. ; 30 cm.
Publication information
Publisher
Sydney : Centre for Corporate Change, Australian Graduate School of Management, University of New South Wales, 1996.
Series
Place of Publication
New South Wales
Date Published
1996.
Subjects
More information
Alternative Titles
Full title
Call centres and service excellence : design and management challenges to support a service excellence strategy : a knowledge worker case study / Steve Frenkel & Leigh Donoghue.
Authors, Artists and Contributors
Author / Creator
Notes
General note
CCC paper, 1037-8081 ; no. 066.
Bibliography: p. 32.
Identifiers
Primary Identifiers
Call Numbers
NQ658.812/25
Record Identifier
74VvZbmpz7Kb
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvZbmpz7Kb
Other Identifiers
ISBN
0733414451
9780733414459
DDC
658.812
MMS ID
991004725799702626
