Human resource management in service work / Marek Korczynski.
Human resource management in service work / Marek Korczynski.
About this item
Full title
Author / Creator
Publisher
Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002.
Date
2002.
Call Numbers
T0361747
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xii, 237 p. ; 24 cm.
Contents
1. Service work -- 2. The new service management school -- 3. Critical perspectives on service work -- 4. Service work: the customer-oriented bureaucracy -- 5. Analysing distinctive types of front-line work -- 6. Sales work -- 7. Empowerment on the front line? -- 8. Managing emotions -- 9. Gendered...
Publication information
Publisher
Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002.
Place of Publication
England
Date Published
2002.
Subjects
More information
Alternative Titles
Full title
Human resource management in service work / Marek Korczynski.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Management, work and organisations.
Includes bibliographical references (p. 205-228) and indexes.
State Reference Library copy: transferred from 658.3/364.
Contextual Information
Related resource (online)
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
T0361747
Record Identifier
74VvbNKveoAl
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvbNKveoAl
Other Identifiers
ISBN
033377440X (hbk.)
033377440X
9780333774410 (pbk.) :
0333774418 (pbk.) :
9780333774410 (pbk.)
0333774418 (pbk.)
9780333774410(pbk.) :
0333774418(pbk.) :
9780333774410
0333774418
DDC
658.3
MMS ID
991014899839702626
