Managing unreasonable complainant conduct : practice manual / NSW Ombudsman.
Managing unreasonable complainant conduct : practice manual / NSW Ombudsman.
Managing unreasonable complainant conduct : practice manual / NSW Ombudsman.
About this item
Full title
Publisher
Sydney, N.S.W. : NSW Ombudsman, 2012.
Date
2012.
Call Numbers
NQ352.88099/18 , Q352.88099/18
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
vi, 132 p. ; 30 cm.
Publication information
Publisher
Sydney, N.S.W. : NSW Ombudsman, 2012.
Edition
2nd ed.
Place of Publication
New South Wales
Date Published
2012.
Access and use
Access Conditions
Crown Copyright, NSW Ombudsman, May, 2012.
Subjects
More information
Alternative Titles
Full title
Managing unreasonable complainant conduct : practice manual / NSW Ombudsman.
Authors, Artists and Contributors
Author / Artists
Notes
General note
A manual for frontline staff, supervisors and senior managers -- first page.
This manual updates the first practice manual published in 2009.
A joint project of the Australasian Parliamentary Ombudsman -- back cover.
Additional physical form availability note
Also available online. Address as at 19th September 2012 : http://www.ombo.nsw.gov.au/__data/assets/pdf_file/0004/3568/GL_Unreasonable-Complainant-Conduct-Manual-2012_LR.pdf.
System details note
System requirements: Adobe Acrobat Reader to read pdf file.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
NQ352.88099/18 , Q352.88099/18
Record Identifier
74VvbQNW6eed
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvbQNW6eed
Other Identifiers
ISBN
9781921884542 (NSW Ombudsman)
DDC
352.8809944
MMS ID
991014938809702626
