The ultimate question : for unlocking the door to good profits and true growth / Fred Reichheld.
The ultimate question : for unlocking the door to good profits and true growth / Fred Reichheld.
The ultimate question : for unlocking the door to good profits and true growth / Fred Reichheld.
About this item
Full title
Author / Creator
Publisher
Boston, Mass. : Harvard Business School ; [London : McGraw-Hill distributor], 2006.
Date
2006.
Call Numbers
N658.1554/30
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 210 p. ; 24 cm.
Contents
Pt. 1 : Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- Pt. 2 : How to measure responses -- The enterprise story - measuring what matters -- Why satisfaction surveys fail -- The...
Publication information
Publisher
Boston, Mass. : Harvard Business School ; [London : McGraw-Hill distributor], 2006.
Place of Publication
Massachusetts
Date Published
2006.
Subjects
More information
Alternative Titles
Full title
The ultimate question : for unlocking the door to good profits and true growth / Fred Reichheld.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references (p. 197-198) and index.
State Reference Library copy at N658.1554/30: Donation from State Librarian's Office. January 2011.
Additional physical form availability note
Also available online via the World Wide Web, by subscription to Books24x7 (BusinessPro).
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
N658.1554/30
Record Identifier
74VvdVzWrR7O
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvdVzWrR7O
Other Identifiers
ISBN
1591397839 (hbk.)
9781591397830 (hbk.)
DDC
658.1554
MMS ID
991005895629702626
