xii, 238 p. ; 24 cm.

Machine generated contents note: 1.Introduction -- Paradoxes in public management -- 2.The financial crisis and its public management consequences -- Introduction -- The causes of the financial crisis -- The role of government and public management in the crisis -- The consequences of the crisis for...

Contents note continued: Case study - Reinventing government -- Further reading -- 5.Paying for public services -- Introduction -- The case for the public funding of public services -- The problems of public funding -- The alternatives to the public financing of public services -- Funding and the na...

Contents note continued: 7.The role of users in public services -- Introduction -- Different individual public service user roles -- The public sector and customer focus -- Taking a customer-led approach to public services -- Difficulties with the customer-focused perspective in public organizations...

Contents note continued: Introduction -- Performance management in context -- Performance management and performance measurement -- Performance management in the public sector -- Taking action -- Completing the performance management loop -- Conclusion -- Case study - Performance management in hospi...