Smart services : competitive information strategies, solutions, and success stories for service busi...
Smart services : competitive information strategies, solutions, and success stories for service busi...
Smart services : competitive information strategies, solutions, and success stories for service businesses / Deborah C. Sawyer.
About this item
Full title
Author / Creator
Publisher
Medford, N.J. : Information Today, Inc., c2002.
Call Numbers
N658.4/490
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xii, 236 p. ; 23 cm.
Contents
Pt. 1. The Competitive Landscape -- Ch. 1. Competitive Challenges for Service Businesses -- Ch. 2. Customer-Origin Competition -- Ch. 3. A Matter of Influence -- Ch. 4. When Uncle Sam Is a Competitor -- Ch. 5. Traditional Competitors -- Ch. 6. An Inside Job -- Ch. 7. Left-Field Competition -- Pt. 2....
Publication information
Publisher
Medford, N.J. : Information Today, Inc., c2002.
Place of Publication
New Jersey
Date Published
c2002.
Subjects
More information
Alternative Titles
Full title
Smart services : competitive information strategies, solutions, and success stories for service businesses / Deborah C. Sawyer.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. 205-209) and index.
Contextual Information
Date Copyright
c2002.
Identifiers
Primary Identifiers
Call Numbers
N658.4/490
Record Identifier
74Vvj3gx7xeX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74Vvj3gx7xeX
Other Identifiers
ISBN
0910965560
9780910965569
DDC
658.4
MMS ID
991015148969702626
