High powered customer service training activites : 26 fast-moving training ideas for customer servic...
High powered customer service training activites : 26 fast-moving training ideas for customer servic...
High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon.
About this item
Full title
Author / Creator
Publisher
Warriewood, N.S.W. : Business + Publishing, 2001.
Date
2001.
Call Numbers
Q658.812/4
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxiv, 140 p. ; 30 cm.
Publication information
Publisher
Warriewood, N.S.W. : Business + Publishing, 2001.
Place of Publication
New South Wales
Date Published
2001.
Subjects
More information
Scope and Contents
Summary
In today's competitive marketplace the most successful businesses are those with superior customer service, and this practical manual aims to help you gain this competitive edge. An array of activities covers areas from diagnosing service levels to honing skills in communicating under pressure.
Alternative Titles
Full title
High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon.
Authors, Artists and Contributors
Author / Creator
Identifiers
Primary Identifiers
Call Numbers
Q658.812/4
Record Identifier
74VvkjbQWVOM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvkjbQWVOM
Other Identifiers
ISBN
1875889418 (pbk.) :
9781875889419 :
1875889418 :
9781875889419 (pbk.)
1875889418 (pbk.)
9781875889419 (pbk.) :
DDC
658.812
MMS ID
991013996509702626
