Retail banking technology : strategies and resources that seize the competitive advantage / Michael...
Retail banking technology : strategies and resources that seize the competitive advantage / Michael...
Retail banking technology : strategies and resources that seize the competitive advantage / Michael Violano and Shimon-Craig Van Collie.
About this item
Full title
Author / Creator
Publisher
New York : Wiley, c1992.
Call Numbers
N332.10688/8
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 223 p. : ill. ; 24 cm.
Contents
Introduction: A Call to Action. The Keys of the Kingdom. The "Cs" of Success. No Simple Answers -- 1. Relationship Banking for The 21st Century. Bank ID. A Ken for Customers. The Quest to Provide Quality Service -- 2. Information and Integration. Customer Information Resources. Care and Maintenance...
Database Marketing. Direct Contact and Telemarketing -- 8. Sales and Staff Performance. Sales Culture Shock. Sales Reporting Systems. Reward Performance. All Aboard the Training Express -- 9. Branch Bank Merchandising. Bank Retailing. Branches as Communication and Media Centers. Branches of the Futu...
Publication information
Publisher
New York : Wiley, c1992.
Place of Publication
New York (State)
Date Published
c1992.
Subjects
More information
Alternative Titles
Full title
Retail banking technology : strategies and resources that seize the competitive advantage / Michael Violano and Shimon-Craig Van Collie.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes indexes.
Contextual Information
Date Copyright
c1992.
Related resource (online)
Identifiers
Primary Identifiers
Call Numbers
N332.10688/8
Record Identifier
74VvlJr5aAod
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvlJr5aAod
Other Identifiers
ISBN
047153174X (acid-free paper)
DDC
332.10688
MMS ID
991017347149702626
