Principles for developing a service charter / Department of Industry, Science and Tourism.
Principles for developing a service charter / Department of Industry, Science and Tourism.
Principles for developing a service charter / Department of Industry, Science and Tourism.
About this item
Full title
Publisher
Canberra, A.C.T. : Department of Industry, Science and Tourism, 1997.
Alternative title
Date
1997.
Call Numbers
N352.63/1
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 19 p. ; 25 cm.
Contents
Government service charter principles -- Content of the charter -- Principle 1 - Identification of the organisation and its customers -- Principle 2 - Communication -- Principle 3 - Customer service standards and customer rights and responsibilities -- Principle 4 - Customer feedback and complaints...
Publication information
Publisher
Canberra, A.C.T. : Department of Industry, Science and Tourism, 1997.
Place of Publication
Australian Capital Territory
Date Published
1997.
Subjects
More information
Scope and Contents
Summary
A service charter is a simple and short plain language document which sets out the quality of service customers can expect to receive from that body. Service charters also outline any avenues for taking up complaints, the means of commenting on the charter and the way the charter is kept up to date.
Alternative Titles
Full title
Principles for developing a service charter / Department of Industry, Science and Tourism.
Authors, Artists and Contributors
Author / Artists
Notes
General note
At head of title: Putting service first.
Dept. of Industry, Science and Tourism, GPO Box 9839, Canberra ACT 2601.
Identifiers
Primary Identifiers
Call Numbers
N352.63/1
Record Identifier
74Vvp5QoNaeX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74Vvp5QoNaeX
Other Identifiers
ISBN
0642266697
9780642266699
DDC
352.630994
MMS ID
991005433879702626
