"Our investigation concentrated on whether the administrative procedures and practices adopted by Centrelink decision makers were of an acceptable standard ... The investigation involved further examination of the initial sample of complaints and close monitoring of new complaints on breach penalties".--P. iv.

At foot of title: Report under section 15 of the Ombudsman Act 1976 of an investigation into the administration of social security breach penalties.

At side of cover: Ombudsman.

"September 2002"--Cover.

Includes bibliographical references.

Also available in electronic versions via the Internet. Address as at 23 Jan. 2003: http://www.comb.gov.au/publications_information/Special_Reports/breachpenalties_october2002.html.

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