Chatbot service usage during a pandemic: fear and social distancing
Chatbot service usage during a pandemic: fear and social distancing
About this item
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Author / Creator
Publisher
London: Routledge
Journal title
Language
English
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Publication information
Publisher
London: Routledge
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Scope and Contents
Contents
Health organizations have relied heavily on social distancing to limit the spread of the COVID-19 pandemic. The purpose of this research is to examine what factors can influence customers' evaluations of social distancing as well as how and when these evaluations drive their usage of chatbot services. Using structural equation modeling to analyze t...
Alternative Titles
Full title
Chatbot service usage during a pandemic: fear and social distancing
Authors, Artists and Contributors
Author / Creator
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Primary Identifiers
Record Identifier
TN_cdi_crossref_primary_10_1080_02642069_2021_1957845
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1080_02642069_2021_1957845
Other Identifiers
ISSN
0264-2069
E-ISSN
1743-9507
DOI
10.1080/02642069.2021.1957845
